Fascinating Learnings on AI and Knowledge Processing from LT Accelerate
This year’s LTA conference on multilingual Text Analytics showed how largely the field overlaps with AI and knowledge processing. Sentiment Analytics has passed the coarse good/bad/neutral segmentation and maps now to wealth of human emotions. The results correlate strongly with the much more expensive customer surveys. Needless to say products have to support multilingual since customers express emotions in their own language.
Bots are the new Apps. Especially younger customers rather want to chat than read manuals or search in tech blogs. Bots have to understand language, access enterprise knowledge, and be polyglot.
Machine Learning, deep and neural, is the approach of choice. Neural Machine translation is outperforming statistical MT. Machine Learning solves many mapping and categorization tasks. However, for serious matters, such as health, legal, or money Machine Learning needs to be based on human knowledge: on taxonomies, ontologies, and terms.
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